Customer Service Agent applicants have rated the interview process at Southwest Airlines with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 31 days to get hired, when considering 144 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Customer Service Agent according to 144 Glassdoor interviews include:
Phone interview: 28%
Drug test: 17%
One on one interview: 17%
Background check: 15%
Skills test: 7%
Group panel interview: 7%
Personality test: 4%
Presentation: 2%
Other: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Southwest Airlines (Las Vegas, NV) in May 2015
Interview
1) Submitted my resume and application online
2) Within a couple days later I was emailed by a recruiter to complete some missing information (my full middle name) on my application and to give her a call back once I've done so.
3) I called her back, but no answer so I left a voicemail. Still no reply, so I called back the next morning and she answered and wanting to schedule a phone interview later that afternoon.
4) I completed the phone interview. It lasted about 10 minutes, she was sounded a little monotonous but I'm assuming it was because she was busy typing notes, reviewing my past work history and listening to my responses simultaneous. Due to other candidates, she said she would call back within a week with a decision.
5) I received a call the following day and wanting to schedule a F2F interview in 2 days.
6) F2F interview at the airport with 2 recruiters from the People Department, both gentlemen were really nice and welcoming; one of the least intimidating interviews i've been on, mostly because i did my homework as well and expected all of the questions.
7) They had me wait outside my literally 1 minute and they came out with a decision to move me forward in the process and made it clear that it was not an "official" offer. They pointed me to the office where i get my fingerprints and badge information done. Also in the airport.
8) This was a Friday and the lady doing my fingerprints said that they will get back to me early next week.
9) Today is Monday and I got a call to schedule my drug testing.
10) Now I wait on pins and needles for all of my background to come back. (Not too worried, but I've heard that the background check is pretty thorough and lengthy.)
**Overall the process was very fast compared to others that I have been reading; possibly due to the fact that I am a Veteran...? It's the waiting game that is ultimately the only hard part about the process, but definitely keeping my hopes up!
I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)
Interview
The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Interview
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in Jun 2023
Interview
I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.
Interview questions [1]
Question 1
They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.