Customer Service Support applicants have rated the interview process at Southwest Airlines with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Support roles take an average of 23 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Customer Service Support according to 6 Glassdoor interviews include:
Drug test: 24%
Phone interview: 20%
One on one interview: 16%
Background check: 16%
Skills test: 12%
Personality test: 4%
Presentation: 4%
Group panel interview: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (San Antonio, TX) in Oct 2022
Interview
The process was I went online and answered a link that was in my email you get your interview and then the next step you go for fingerprinting and background checks takes about two weeks to complete the process and then they assign you in a class which is about six weeks I believe it was and they give you lunch or dinner depending on your shift
Interview questions [1]
Question 1
The most important question was the difference between hospitality and customer service
I applied online. I interviewed at Southwest Airlines in Jan 2022
Interview
Had an amazing associate recruiter, she made feel very welcomed and eased my nerves and really honed in on it being a conversation with a friend. Interview was suppose to be 30 minutes and we talked for over an hour! Very friendly and really was listening to what I had to say. One of the best interviews I've ever had.
I applied through an employee referral. I interviewed at Southwest Airlines (Houston, TX) in Oct 2021
Interview
Over a video chat, with two recruiters, very easy and straight forward, like most interviews just virtual. it was fast for an interview in my experience. it took about 15-20 mins to get thru the questions they had for me.