Flight Attendant applicants have rated the interview process at Southwest Airlines with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 150 days to get hired, when considering 416 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Flight Attendant according to 416 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 15%
Drug test: 13%
Background check: 12%
Group panel interview: 11%
Skills test: 9%
Presentation: 5%
Personality test: 4%
Other: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 months. I interviewed at Southwest Airlines (Dallas, TX) in May 2023
Interview
It’s no longer about a fun, enjoyable conversation during your interview. I felt like I was at a United interview not a true SWA one. The male FA with the fake eyelashes and fake nails that put on the atrocious display before everyone interviewing at HQ was just a pathetic reminder of what SWA has become. My interview was cold from the get go but I still smiled and showed that I was excited and thankful for the opportunity to come back after leaving to stay home with my son during his first few years. It was a recruiter who had been there maybe a year and a 6yr FA both of whom had zero personality. Culture and diversity are obviously more important now than SAFETY and customer service/hospitality. So sad for the SWA that I grew up with and worked for previously. Never again and will not recommend. Do not drink the Kool-Aid!!
Interview questions [1]
Question 1
Tell me about a time you had a confrontation with another coworker and how did you resolve it?
Application, ODVI, F2F. All pretty straightforward, emphasize safety and customer service. If they like you, youll get moved onto F2F round. Practice STAR Method and be comfortable talking in front of a camera
Interview questions [1]
Question 1
Why do you want to be a Flight Attendant/Southwest?
Tell me about a time where you went above and beyond for a customer:
What draws you to Southwest?
I applied online. I interviewed at Southwest Airlines (Dallas, TX) in Jul 2026
Interview
The in person interview was a wonderful experience to me. I’ve interviewed with Delta and American for flight attendant and I can honestly say, I didn’t feel at ease with them like I did with Southwest. Because of this, I was able to relax. They made me feel like I was talking to a friend or family member. I felt very comfortable.
I applied online. I interviewed at Southwest Airlines (Houston, TX)
Interview
The interview was on zoom in 2022. It was with a recruiter and flight attendant. They were very nice and made me feel so comfortable throughout the process. The whole interview took around 30 minutes.