Customer Service Agent applicants have rated the interview process at Southwest Airlines with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 31 days to get hired, when considering 144 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Customer Service Agent according to 144 Glassdoor interviews include:
Phone interview: 28%
Drug test: 17%
One on one interview: 17%
Background check: 15%
Skills test: 7%
Group panel interview: 7%
Personality test: 4%
Presentation: 2%
Other: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at Southwest Airlines in Sep 2015
Interview
I initially applied back in late July. September 17th I received and email for more thoroughly information like full name, dates and address of school and work history up to ten years and also 10 years of living. But later that day I get a call from the same person that emailed me, reminding me to fill it out and schedule a phone interview for the following Monday. Well today is Monday the interviewer called on the dot and did a great ice breaker asking me about any future rain (I live in south Cali). He than asked the standard questions, can you fit the clothing size, lift up to 70+, work overtime and odd hours. Than he asked about my work history, to tell him the position and what I did. Crossing my finger for a positive call back or positive email in the next couple days.
I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)
Interview
The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Interview
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in Jun 2023
Interview
I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.
Interview questions [1]
Question 1
They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.