Billing Customer Service Representative applicants have rated the interview process at Spectrum with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Billing Customer Service Representative roles take an average of 22 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Spectrum overall takes an average of 20 days.
Common stages of the interview process at Spectrum as a Billing Customer Service Representative according to 9 Glassdoor interviews include:
Drug test: 19%
Phone interview: 16%
One on one interview: 16%
Skills test: 16%
IQ intelligence test: 12%
Presentation: 12%
Background check: 2%
Other: 2%
Personality test: 2%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Spectrum (Vancouver, WA) in Dec 2018
Interview
Applied online, received a call for a phone interview, scheduled face to face interview, was called the next day with job offer.
Face to face interview was all "name a time when..."
Interview questions [1]
Question 1
Name a time when you had to handle an irate customer?
I applied through an employee referral. I interviewed at Spectrum (Tampa, FL) in Sep 2020
Interview
The phone interview was easy, entailing the job description and going over my qualifications and experience. The face to face interview was easy as well. The interviewer asked four star method questions. Two days later I was offer the job :)
Interview questions [1]
Question 1
Time Me about a time when you had to deal with an irate customer?
I applied online. The process took 1 week. I interviewed at Spectrum (Brandon, FL) in May 2020
Interview
I applied for the job and completed assessment, which is just a series of questions such as: Do you work well under pressure and so on. I was then contacted by a recruiter a few days later via text to set up a phone interview. After that was successful, she set up a skype interview with the hiring manager. After interview with hiring manager, I was contacted a few days later by the recruiter with a job offer. The entire process was very smooth.
I applied online. The process took 2 days. I interviewed at Spectrum (Tampa, FL) in Jan 2020
Interview
Job fair was insane, had to wait several hours. Called me back to set up in office interview. After about an hour of being interviewed, they said they would let me know in a few days
Interview questions [1]
Question 1
A time I helped a customer by going above and beyond.