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      Spokeo

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      Customer Care Representative Interview

      May 30, 2015
      Anonymous employee
      Pasadena, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Spokeo (Pasadena, CA) in Mar 2015

      Interview

      After applying online you receive a test, from there I received an interview. It was a group interview. They went over the functions of the site, also asked about previous work history in customer service. Interviewer was nice. It is however always nerve wracking to do a group interview. After the group interview they do however do one on ones with the office supervisor.

      Interview questions [1]

      Question 1

      They went over the site and then asked questions about it after.
      1 Answer
      avatar
      Spokeo response
      10y
      Thank you for your feedback. We’re happy you had a positive interviewing experience and accepted our offer!

      Other Customer Care Representative Interview Reviews for Spokeo

      Customer Care Representative Interview

      May 20, 2017
      Anonymous employee
      Pasadena, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Spokeo (Pasadena, CA) in May 2017

      Interview

      First, I was sent an email asking that I answer several questions in a response back to the email. This included questions about hours and why Spokeo should chose me. The day after submitted my answers I received another email asking me to come in for a group interview. My group interview consisted of 4 interviewers and interviewees. It was a panel interview. They asked basic questions, why here, hobbies, etc. The next day I received an email about an individual interview. It was me and two of the management. Once again they asked basic questions, experience, why call center, when you think of call centers what do you think of. Finally a few days after the interview I received an email requesting a phone follow up. I was given an offer of employment and am set to start in 2 weeks.

      Interview questions [3]

      Question 1

      why do you want to work in a call center?
      Answer question

      Question 2

      what is your biggest petpeve when calling a call center?
      Answer question

      Question 3

      why should we hire you?
      Answer question
      2
      avatar
      Spokeo response
      8y
      Thank you for sharing your feedback Recruiting consistently works one-on-one with managers and their teams to guide, mentor, and train individuals on our recruiting process. Our goal is to make sure all candidates have an enjoyable interview experience and feel welcomed into our culture.

      Customer Care Representative Interview

      Oct 3, 2016
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Spokeo in Apr 2016

      Interview

      Applied in February, was called in for an interview in April. Had a group interview one day, called in two days later for a one-on-one interview with management. They ask basic questions on computer knowledge, call center experience, and customer service skills. Overall, it was an average experience, as I was not really able to read the facial expressions of my interviewers.

      Interview questions [1]

      Question 1

      How do you troubleshoot issues you have on your computer?
      Answer question
      1
      avatar
      Spokeo response
      9y
      Thank you for sharing your feedback. We have taken this into consideration and alerted the proper teams.

      Customer Care Representative Interview

      Dec 4, 2016
      Anonymous employee
      Pasadena, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Spokeo (Pasadena, CA) in Apr 2016

      Interview

      It was a group interview of about 5 people. We were interviewed by 2 people. They asked each of us the same question I believe. It almost felt like the show The Apprentice.

      Interview questions [1]

      Question 1

      How do you keep up with technology and computer? If you come across an issue how do you resolve it?
      1 Answer
      avatar
      Spokeo response
      9y
      Thank you for your feedback. Our interviewing process varies from position to position. We have taken this into consideration and will continue to improve our process.