I applied online. The process took 1 day. I interviewed at Staples (Birmingham, AL) in Mar 2011
Interview
Arrived fifteen minutes early, had an afternoon appointment scheduled. Sat down with HR lady and talked to her for about thirty minutes or so. After that, I met with her and the Store Manager. He was a pretty lively fellow and had a good whit about him. He told me I was at the top of their consideration list, and was then given an unofficial offer and told I would be called later with the official offer and pay-rate
Interview questions [1]
Question 1
How would you handle a customer who comes in angry and short tempered, taking his/her frustration out on you?
Interview was full of fit questions. How have you handled conflict in the past? What would you do in this ethically gray situation? Also tested sales skills. Asked how you would sell and anticipate the needs of different kinds of customers You also have to make sure that you pass the certification to become a tech.
Interview questions [1]
Question 1
Tell me about a challenging situation at work you've overcome
applied online and i was contacted less than a week later, walked in and was taken into the back for an interview. I applied for copy center and was unaware there was a tech position availabe. I was A+ certified and they needed someone so i was hired that day.
Show a willingness to meet sales goals, enthusiasm for sales, and knowledge of the products and services they sell. Interviews here are pretty straight forward. Come up with a scenario if someone came in with a pc problem, or if you were helping a customer with a new/replacement pc purchase. Ideally, they want to hear that you will suggest attachments and state the benefits for each one,
Interview questions [1]
Question 1
be able to come up with a sales objection. What if the customer says that they do not want the tech support or warranty? How would you overcome this?
Resident Easy Tech applicants have rated the interview process at Staples with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Resident Easy Tech roles take an average of 12 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Resident Easy Tech according to 19 Glassdoor interviews include:
One on one interview: 26%
Skills test: 19%
Background check: 15%
Personality test: 15%
Group panel interview: 7%
Phone interview: 7%
Drug test: 7%
Other: 2%
IQ intelligence test: 2%
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