I applied online. I interviewed at Staples (Gardena, CA) in Jan 2023
Interview
It is very easy and transparent in terms of interview process. You can apply online and get scheduled immediately. Then, you go in person at the time you choose and meet with a manager, who asks about your customer service experience.
Interview questions [1]
Question 1
How are you able to deal with difficult customers?
Quick 30 minute interview, asked about prior experience and simple behavioral questions about what you would do in varying situations. Was told if I got the job at end of interview.
Interview questions [1]
Question 1
What is a problem you encountered at your last job and how did you solve it?
I applied online. The process took 5 days. I interviewed at Staples (Folsom, CA) in May 2021
Interview
Quick and easy Interview and a quick decision. Immediate response after submitting application. Interview bot asked simple yes or no questions. In-Person interviewers were very friendly and asked relatively simple questions about background.
Customer Service Associate applicants have rated the interview process at Staples with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 9 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Customer Service Associate according to 6 Glassdoor interviews include:
One on one interview: 31%
Background check: 19%
Phone interview: 13%
Skills test: 13%
Group panel interview: 6%
Other: 6%
Personality test: 6%
IQ intelligence test: 6%
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