Customer Service Representative/Sales applicants have rated the interview process at State Farm with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative/Sales roles take an average of 9 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
Common stages of the interview process at State Farm as a Customer Service Representative/Sales according to 17 Glassdoor interviews include:
One on one interview: 26%
Background check: 23%
Phone interview: 15%
Personality test: 13%
Skills test: 13%
IQ intelligence test: 4%
Group panel interview: 4%
Drug test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at State Farm (Portland, OR) in Jul 2012
Interview
1 on 1 going over questions I submitted to them on-line. Went over the job description & requirements. Went over the system process of the company. Salary & growth opportunities were discussed & went over. Filled out all paperwork including background & references...were required. If hired was asked to have 20-30 potential clients to call.
I applied online. The process took 4 weeks. I interviewed at State Farm (Akron, OH) in May 2017
Interview
I applied online, then I was invited to take an online assessment. Once the assessment was completed, I was emailed for a phone interview. This process was about a month, but I heard it usually doesn't take this long. The phone interview was about 15 minutes 10 questions. The basic customer service questions. Why they should choose you? Difficult customer etc....
I was told they have 40 phone interviews in the next 4 business days.
I applied in-person. The process took 2 weeks. I interviewed at State Farm (New Orleans, LA)
Interview
It was a joke. The agent had no clue what she was doing. She made commitments that she could not keep. The agent had no idea how to interview anyone for how to screen for applicants. It was obvious that she was not cut out to be an agent.
I applied through a recruiter. The process took 1 week. I interviewed at State Farm (Richardson, TX) in Apr 2016
Interview
Interview process was really easy. I didn't even find the job, the recruiter found me and told me to apply. I did and then I took the assessment! I thought I failed but apparently I didn't. Shortly after (maybe two days), I got an email about scheduling a phone interview! Now when I looked up the hiring process, the website said I would have to do an second interview. But the offer was extended to me at the end of the call. No second interview. Questions focused on my current job at the time and my role and duties.