I applied online. The process took 2 weeks. I interviewed at State Farm (Atlanta, GA) in Jun 2015
Interview
Applied online and took the pre-employment assessment test. Basically, picking the correct answer for such case they provided and personality test. I didn't answered by personality questions very honestly but I think that test want you to lie as much as you can do get the job. It almost felt like they wanted to hire people who can lie professionally. I don't think that should be an assessment process if that's the case.
Interview questions [1]
Question 1
In a group project how would other rate your performance?
I applied online. I interviewed at State Farm (New York, NY) in Mar 2018
Interview
I did one interview with the hiring manager. She was pleasant and explained the process well. It took about 30mins. I received feedbackin 3 days with an offer. Gave me instructions of were to do a back ground check and emailed me the offer.
I interviewed at State Farm (Richardson, TX) in Aug 2017
Interview
Applied initially online. Phone interview after passing online skills tests. Skills tests included listening to mock calls and rating effectiveness of various responses. Typing speed test also included the skills needed. Have to be very dedicated to customer service and finding solutions
Interview questions [1]
Question 1
Describe a difficult customer/situation that you had to deal with and how you succeeded.
Call Center Representative applicants have rated the interview process at State Farm with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
Common stages of the interview process at State Farm as a Call Center Representative according to 3 Glassdoor interviews include:
Phone interview: 29%
IQ intelligence test: 29%
Skills test: 14%
Drug test: 14%
Presentation: 14%
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