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      State Farm

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      Customer Retention Specialist Interview

      Feb 6, 2022
      Anonymous employee
      Bloomington, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at State Farm (Bloomington, IL) in Aug 2020

      Interview

      If they decide to move forward with you, they will send you a assessment that you have to take, it’s pretty fast so be quick on your toes when it comes to answering the scenario questions and typing. After that is completed if you pass they will send you a link to answer your interview questions via recording. You have the option to start and start over which was nice. Overall it was a pretty good experience!

      Interview questions [1]

      Question 1

      It’s been a little over two years, so I don’t remember off the top of my head. They weren’t very hard questions to answer.
      1 Answer

      Jobs at State Farm

      138 jobs in United States
      Customer Retention Specialist - State Farm Agent Team Member
      Fort Wayne, IN
      View job
      Customer Retention Specialist - State Farm Agent Team Member
      Mount Washington, KY
      ·
      $40K - $60K /yr
      (Employer provided)
      View job
      Customer Retention Specialist - State Farm Agent Team Member
      Norwood, PA
      View job
      Customer Retention Specialist - State Farm Agent Team Member
      South Gate, CA
      ·
      $18 - $20 /hr
      (Employer provided)
      View job
      Customer Retention Specialist - State Farm Agent Team Member
      Wyomissing, PA
      ·
      $45K - $55K /yr
      (Employer provided)
      View job

      State Farm interviews FAQs

      • Customer Retention Specialist applicants have rated the interview process at State Farm with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Retention Specialist roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
      • Common stages of the interview process at State Farm as a Customer Retention Specialist according to 1 Glassdoor interviews include:

        Background check:  33%

        Skills test:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Claims Specialist(977) ;
        2. Claims Adjuster(739) ;
        3. Customer Service Representative(636) ;
        4. Sales Representative(491) ;
        5. Insurance Agent(413) ;
        6. Account Manager(385) ;
        7. Sales Associate(367) ;
        8. Claims Representative(323) ;
        9. Claims Associate(317) ;
        10. Claims Associate - Express(307) ;
        11. Claim Specialist(245) ;
        12. Underwriter(244) ;
        13. Underwriting Service Assistant(234) ;
        14. Account Representative(224) ;
        15. Insurance Sales Representative(224) .


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