The video interview was 6 questions, all Tell me about a time questions that they want you to answer using the STAR method. The first question was just a simple select yes or no question where they want you to advise whether you can perform the job duties and are still interested after watching a short video about SF, the job, and the culture. Other Questions that I remember: Tell me about yourself and your background and why you want to work for a state farm? Why did you apply, and what makes you a good fit for this job? Tell Me About A Time When You Had to Deal With a Difficult/Angry Customer/Task? How did you handle it and what did you learn? OR Tell Me About A Time When You Couldn't Fulfill the Request of a Customer?/Had To Handle A Demanding Customer? (What Did You Learn?) I can't remember the exact variation that was asked, but it is more or less the same question. Just have two different scenarios ready and you'll be fine. Tell Me About A Time When You Couldn’t Meet A DEADLINE/WERE OVERWHELMED. How Did You Deal With It? (Or some kind of variation of this. I believe the exact wording was more around a time you weren't as dependable or reliable in completing a task or meeting a deadline as you usually are, but it is more or less the same.) Tell Me About A Time When RECEIVED CONSTRUCTIVE CRITICISM FROM A MANGER/SUPERVISOR. How did you handle it and what did you learn? How did you use the critiques to better yourself?