Customer Service Agent applicants have rated the interview process at Stitch Fix with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 53.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 12 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Stitch Fix overall takes an average of 45 days.
Common stages of the interview process at Stitch Fix as a Customer Service Agent according to 9 Glassdoor interviews include:
Presentation: 33%
One on one interview: 33%
Group panel interview: 17%
Other: 8%
Phone interview: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Stitch Fix (Austin, TX) in Aug 2019
Interview
I applied online and within a day I heard back from them. I was asked to complete a writing assessment and then afterward my onsite interview could be scheduled. I set up my interview time and met at the office in downtown Austin. I first was shadowed by Client Experience agent for 30 minutes and was able to get a feel for the position on a day to day basis. Then met with another lady and answered some behavioral questions followed by another lady who went over my writing activity and gave me some advice. Over all it was a very straight forward interview everyone was extremely nice and the environment felt comfortable and inviting.
Interview questions [1]
Question 1
When was a time you had a conflict as a coworker and how did you deal with it?
Rather detailed interview process, shadowed a current employee virtually, then two interviews back-to-back
I hadn't used the company's product and didn't do super well in the test questions given as part of the application process. I don' think they loved me from the beginning so not sure why they interviewed me. I have a ton of customer service experience but didn't get the job.
The employee I shadowed also mentioned they don't get regular raises, just cost of living raises, which is crazy to me.
Interview questions [1]
Question 1
I don't remember honestly. Went over the test questions from the application.
I applied online. The process took 3 weeks. I interviewed at Stitch Fix (Austin, TX) in Aug 2020
Interview
An assessment of how you would answer a customer service query followed by an hour and half interview with three employees. There was a shadowing portion followed by a review of your answers to the assessment and a more traditional interview section.
Interview questions [1]
Question 1
How did you deal with a conflict between yourself and a manager?
I applied online. The process took 2 weeks. I interviewed at Stitch Fix in Jul 2020
Interview
The video interview was split into different parts and I talked to different people in each part. Also I had to complete a writing assessment before the interview, which we then discussed in one of the parts. Overall, the interview felt comfortable but was a little "overkill" for the position.
Interview questions [1]
Question 1
A lot of the questions were what many know as "behavioral" interview questions, such as, "describe a time I had an conflict with a co-worker", etc.