Applied for the role and got an email at the end of September to say the team would be away at the start of the month and would get back to me by the second week of October. I didn't hear anything until October 20th (end of the third week) but I was then invited to interview. It was booked for a Monday, my interviewer cancelled last minute because they were sick and said they would share their calendar to rebook for later that week (not a problem of course, this happens!) By Friday I still hadn't heard anything, so I sent an email asking when they were available to call and got a reply that actually they had decided to change the role and I was now too senior for the position. This was obviously disappointing and clearly poor planning, as the CSM role had been advertised for some time. Fast forward a couple of weeks later, and I get an email from the interviewer asking why I didn't show up for our call - I was obviously confused and recapped the email thread we had when they cancelled our interview and told me the position was too junior for me now. They replied and said sorry, they had sent this last email to the wrong person... Overall really disorganised and messy hiring process, doesn't give a good impression of the company at all.

Recruiter reached out via LinkedIn and coordinates the whole interview process, meaning, you have a direct contact person throughout the process. Scheduling was easy despite the different time zones. Recruiter interviw, hiring manager, panel/case study interview, AMA with Sr Management, debrief call. Case study interview is mainly to understand the candidates approach and thought process. No overscripted role play, which is nice.