Product Support Specialist applicants have rated the interview process at Stripe with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 35% positive. To compare, the company-average is 45.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Product Support Specialist roles take an average of 26 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Stripe overall takes an average of 26 days.
Common stages of the interview process at Stripe as a Product Support Specialist according to 20 Glassdoor interviews include:
Phone interview: 33%
Skills test: 20%
One on one interview: 17%
Group panel interview: 15%
Presentation: 7%
Other: 4%
Background check: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Stripe (Seattle, WA) in Sep 2018
Interview
Recruiter set up a phone screen for a conversational interview. This was pretty easy where she had asked me a couple behavioral and scenario type questions. I then received a writing sample with five support type questions that needed to be submitted within the next few days.
Recruiter had emailed me and cc'd one of the User Ops team members to be available in case I had any questions.
The writing exercise was fairly straightforward as long as you use the documentation and resources available on their website. I submitted it the very next day and did not hear back until the following week saying I wasn't moving forward. A bit confused as to how I could've responded better to the writing prompt and still unsure as to where I slipped up. It seems as though they're looking for a very specific type of candidate as many of the interviews I've seen here for User Ops end up in rejection after the writing sample.
Interview questions [1]
Question 1
Scenario type question where "a client reaches out saying they haven't received payment yet." How would you troubleshoot this?
I applied online. The process took 4 weeks. I interviewed at Stripe
Interview
The interview process lasted about one month and during this time period, I did three rounds of interviews. First was the recruiter round. Shortly after passing that, I was given a take home assignment consisting data analysis and written portion (estimated time spent: 3 hrs to generate a good report). after one week later, I was told I passed and will be moving to a live technical troubleshooting. It took one extra week to schedule that. After completing the live interview, I waited for one more week and was finally rejected. Overall, the process was very slow but on the bright side you have lots of time to prepare. Btw please do not be like me and study for 5 hours and on top of that, take a sql course to prepare for the live interview. You will only need to know very basic sql and look at the API docs for at most one hour to prepare yourself. no need to memorize anything from API docs, but you should familarize with the doc so you know where to look
I applied online. The process took 3 weeks. I interviewed at Stripe in May 2025
Interview
It was a very straight forward process and always make sure to lean into your recruters. They want you to nail the interview. They provide you essentially everything that will be in the interview leading up to the interview itself.
Interview questions [1]
Question 1
Describe a time you managed KPI and SLA expectations?
Long, difficult, with high exceptions and high competition. Even at the final stage, you are trying to outcompete other applicants. The bright side is the recruiter helps you prep with docs/materials that you're expected to study so there are no surprises.