Customer Success Manager applicants have rated the interview process at Stripe with 3.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 20% positive. To compare, the company-average is 45.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 19 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Stripe overall takes an average of 26 days.
Common stages of the interview process at Stripe as a Customer Success Manager according to 10 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 21%
Presentation: 21%
Skills test: 17%
Background check: 4%
Personality test: 4%
Group panel interview: 4%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Stripe (San Francisco, CA) in May 2020
Interview
I interviewed for a leadership role in the Sales/Customer Success space. The interview officially lasted about 6 months, and ended with no offer, but we have been in touch over the subsequent 6 months about other roles, which were not in line for what I initially applied for and that I declined.
The interview process was very extensive. I had 7 rounds overall, including a take-home assignment to create a business case and a presentation. I appreciated that I got to talk to people from multiple teams, including a cultural liaison who gave me the chance to ask a lot of questions.
The company is growing and scaling very quickly, and everyone is busy. This was apparent in the interview process. It didn't seem like the hiring manager and recruiter were aligned on what the team really needed and I had to regularly chase the recruiter for follow-up. In the course of my interview, 3 people had job changes. This is very common; you'll see a lot of people moved/promoted within a short amount of time.
Overall, the interview process left a bad taste in my mouth as it seemed they did not value my time and did not have the organizational effectiveness that you would expect a company of their stature to have.
Interview questions [1]
Question 1
Be prepared to answer questions about:
- Operating in times of ambiguity/with little oversight
- Managing difficult conversations and differing expectations beyond different teams
- Setting roadmaps
- Resolving client concerns
There are many steps in the interview process.
1. The recruiter Screen
2. Operating principles screwing
3. Account plan review
4 Four Panel rounds virtual interview
Overall the whole process takes a month. I did not get the offer. It takes a lot of effort and time to get through each and it felt like I wasted a lot of time after I did not get the offer. But overall they would want you to read a lot of Stripe products and get deep into them.
Interview questions [1]
Question 1
The interview questions are little easy the first 2 rounds. Basic stories and presentations.
The last 4 panel round was little difficult. In technical round they will ask many questions Be prepared. The hiring Manger Round decides everything they will evaluate if fit as CSM. The case study is pretty easy but they ask a lot of questions on your each decision.
This company is definitely the worst interview experience I have ever had in my life. They put me through 6 interviews to ultimately reject at the end of a month long process.
Huge waste of time with pretentious people pretending to have a life outside of stripe.
It was a fast 15 minute chat with the HR. They didn't really delve deeper into my experience and just glossed over much of the role. It felt like they already had another candidate in mind and was just going through the process with me.