I applied online. I interviewed at Sun Country Airlines (Minneapolis, MN)
Interview
The interview was fine, they were willing to do a Zoom one with me vs. in person, but the people who run the paperwork and fingerprints were the reason I declined. They expect you to be able to do everything at the date and time they select for you without even talking with you about it first. They also told me I missed my “scheduled time” to come in and when I told them I had no scheduled time, they admitted that I actually didn’t and asked when I could come in. Hiring process is very messy, unprofessional and needs improvement.
Interview questions [2]
Question 1
Explain a time you did something wrong and how did you take care of it?
I applied online. The process took 1 week. I interviewed at Sun Country Airlines (Minneapolis, MN) in Oct 2021
Interview
The interview took about 25 minutes. It was a virtual call. She asked me a few “tell me a time” questions gave me a rundown of the job and that was it.
Interview questions [1]
Question 1
Tell me a time when you had an upset customer and how did you make them happy.?
I applied online. The process took 1 week. I interviewed at Sun Country Airlines (Minneapolis, MN) in Jun 2021
Interview
The Recruiter contacted me solely through email. I had to answer and send back pre-interview questions and then they scheduled an in person interview at their headquarters. I went in and got fingerprinted and had to do paperwork to release my background check and then had the interview. Got told on the spot that I got the job.
Customer Service Representative applicants have rated the interview process at Sun Country Airlines with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Sun Country Airlines overall takes an average of 18 days.
Common stages of the interview process at Sun Country Airlines as a Customer Service Representative according to 4 Glassdoor interviews include:
Drug test: 33%
Presentation: 17%
One on one interview: 17%
Skills test: 8%
Phone interview: 8%
IQ intelligence test: 8%
Group panel interview: 8%
Here are the most commonly searched roles for interview reports -