I applied online. The process took 1 week. I interviewed at SunTrust in Oct 2012
Interview
I applied for several interviews, but did not get a call back until I applied for a Teller Coordinator position and was told I needed more managerial experience. The recruiter did say she had another position that she felt more closely suit my experience. I had a brief phone interivew w/ her and then she set me up for the next week with the branch nanager. I then met w/ her and we had a typical bank/customer service interview (STAR format). She told me I would hear back from the recruiter if selected, and I did the same afternoon.
I was given a choice of my hire date and naturally I picked the soonest one. I was also told I would go in making $30,000, but I guess the branch manager wanted more of a bonus than she would've gotten had they followed-through with that promise because I ended up getting $28,000.
Interview questions [1]
Question 1
There was no difficult or unexpected question. It was all pretty standard.
I applied online. The process took 2 weeks. I interviewed at SunTrust (Richmond, VA)
Interview
General questions regarding sales experience and handling of difficult situations with clients. Interviewed with Branch Manager and Teller Coordinator. Total interview time was close to 1 hour. Overall, the interview process was smooth and the Recruiter kept me in the loop throughout the entire process.
I applied online. I interviewed at SunTrust in Dec 2015
Interview
Completed an interview over the phone that lasted roughly 30 minutes. Lots of situational questions. They wanted specific instances, not general answers. The recruiter does the interview, not anyone directly at the branch.
Interview questions [1]
Question 1
Tell me about a time when a current course of action wasn't working and you had to suggest a different way of completing a task and how that turned out.
I applied through an employee referral. I interviewed at SunTrust
Interview
Submit online application, then a phone interview with HR, followed by an interview with area team leads then a final interview with the branch manager, a background check and drug screening are required before the offer is finalized.
Interview questions [1]
Question 1
Describe a time where I went above and beyond to help a client.
Client Services Specialist applicants have rated the interview process at SunTrust with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Services Specialist roles take an average of 15 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
Common stages of the interview process at SunTrust as a Client Services Specialist according to 10 Glassdoor interviews include:
One on one interview: 21%
Background check: 21%
Phone interview: 21%
Drug test: 18%
Personality test: 8%
Skills test: 8%
Group panel interview: 3%
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