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      SunTrust

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      Related searches: SunTrust reviews | SunTrust jobs | SunTrust salaries | SunTrust benefits
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      Client Service Specialist Interview

      Oct 22, 2014
      Anonymous Interview Candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SunTrust in Oct 2014

      Interview

      Very advanced online application with a lengthy skill/personality test in various formats. I got a call from a recruiter the very next morning who did a brief phone interview (tell me about a goal you set for yourself; are you currently interviewing with any other companies; what is your expected salary range) and then immediately afterward he forwarded my resume to the branch manager. Unfortunately I heard back the same afternoon; the hiring manager thought I was too far away from her branch so she declined to interview me, but the recruiter was very supportive and urged me to keep an eye on the website for other locations. After a week or so one came up closer in my area so I applied. After 3 days I got an email saying I was selected for an interview and to email a person my resume and availability for the following 5 business days. I didn't hear back until the 4th business day, from a different recruiter this time, and we scheduled an interview with a branch manager for the following week. The interview was pretty simple, questions were mostly about my current role (what do I like and dislike, how is my performance measured), and behavioral questions (tell me about a time when you had to work on a project with a potentially negative outcome). Less than 48 hours after my interview I received an email letting me know I was not selected. I have 5 years of experience in financial services with a national credit card company and commercial bank, but no branch or retail banking experience, so that may have been a factor. Disappointed as I was looking forward to working at SunTrust!

      Interview questions [1]

      Question 1

      What do you dislike about your current role?
      1 Answer
      2

      Other Client Service Specialist Interview Reviews for SunTrust

      Client Service Specialist Interview

      Feb 23, 2016
      Anonymous employee
      Richmond, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SunTrust (Richmond, VA)

      Interview

      General questions regarding sales experience and handling of difficult situations with clients. Interviewed with Branch Manager and Teller Coordinator. Total interview time was close to 1 hour. Overall, the interview process was smooth and the Recruiter kept me in the loop throughout the entire process.

      Interview questions [1]

      Question 1

      How do you go about engaging clients?
      1 Answer
      3

      Client Service Specialist Interview

      Dec 16, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SunTrust in Dec 2015

      Interview

      Completed an interview over the phone that lasted roughly 30 minutes. Lots of situational questions. They wanted specific instances, not general answers. The recruiter does the interview, not anyone directly at the branch.

      Interview questions [1]

      Question 1

      Tell me about a time when a current course of action wasn't working and you had to suggest a different way of completing a task and how that turned out.
      Answer question
      4

      Client Service Specialist Interview

      Oct 1, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at SunTrust

      Interview

      Submit online application, then a phone interview with HR, followed by an interview with area team leads then a final interview with the branch manager, a background check and drug screening are required before the offer is finalized.

      Interview questions [1]

      Question 1

      Describe a time where I went above and beyond to help a client.
      Answer question
      4

      SunTrust interviews FAQs

      • Client Service Specialist applicants have rated the interview process at SunTrust with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Client Service Specialist roles take an average of 15 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
      • Common stages of the interview process at SunTrust as a Client Service Specialist according to 10 Glassdoor interviews include:

        Phone interview:  21%

        Background check:  21%

        One on one interview:  21%

        Drug test:  18%

        Skills test:  8%

        Personality test:  8%

        Group panel interview:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Personal Banker(141) ;
        2. Teller(107) ;
        3. Bank Teller(100) ;
        4. Branch Manager(97) ;
        5. Universal Banker(70) ;
        6. Teller Coordinator(54) ;
        7. Financial Services Representative(52) ;
        8. Teller II(50) ;
        9. Vice President(42) ;
        10. Teller III(33) ;
        11. Customer Service Representative(32) ;
        12. Assistant Branch Manager(29) ;
        13. Manager(24) ;
        14. Personal Banker IV(23) ;
        15. Project Manager(22) .


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      Jobs at SunTrust

      3 jobs in United States
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      Lagos
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      Foreign Exchange Dealers
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