Customer Service Representative applicants have rated the interview process at SunTrust with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
Common stages of the interview process at SunTrust as a Customer Service Representative according to 11 Glassdoor interviews include:
Drug test: 22%
Background check: 18%
One on one interview: 16%
Phone interview: 14%
Skills test: 8%
Group panel interview: 6%
Personality test: 6%
Presentation: 4%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at SunTrust
Interview
Applied online through job board. Received 1st phone call from a HR recruiter for a preliminary screening. 2nd phone call from a different HR recruiter to schedule a one on one interview with a hiring manager. Received another phone call from 2nd HR recruiter saying interview went well and wanted to schedule me for a phone interview with an area manager. Had phone interview with area manager asking a lot of the same questions that hiring manager did. Currently waiting to hear back from HR recruiter for offer or rejection. So far from start to finish this process has taken 3 weeks from application submission to current status.
Interview questions [1]
Question 1
What is your understanding of the position, What appeals to you about the position, Tell me about your resume, Where do you see yourself in 5 years, What kind of leader do you like best, How do you keep yourself organized while multitasking, What kind of resources/tools have you used to keep yourself organized, How have your previous managers rated your organizational skills, How do you react to a demanding workload, Give an example of a referral opportunity you have had
I applied through other source. The process took 2 weeks. I interviewed at SunTrust (Cookeville, TN) in Mar 2019
Interview
Was contacted by email and set up for interview the following week.
Given extensive details so there were no problems.
Had my interview with lasted about 40 min with my questions.
Was told I should know something in a few days.
Interview questions [5]
Question 1
How often have you missed work that wasn't planned.
I applied online. The process took 2 weeks. I interviewed at SunTrust (Nashville, TN) in Oct 2018
Interview
Phone interview followed by in person interview. The Phone interview was with a recruiter. Once that process was passed, moved on to the in person interview with the hiring manager. Recruiter was friendly and professional. Hiring manager was distracted.
I applied online. The process took 2 weeks. I interviewed at SunTrust (Orlando, FL)
Interview
Shortly after submitting app online a email was received for a phone screening. At the end of screening I was then advised, I would be contacted within a few days to schedule a face to face.