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      SunTrust

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      Specialty Care Representative Interview

      Sep 23, 2015
      Anonymous Interview Candidate
      Orlando, FL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SunTrust (Orlando, FL) in Aug 2015

      Interview

      I submitted the standard application online. The next day I received an e-mail stating that if I am still interested in the position to e-mail the recruiter to set up a phone interview. I had a phone interview 2 days after e-mailing my recruiter. It was a standard pre-screen, tell me about yourself, your experience, etc. She did ask my expected salary and my expectation was much higher than the position was offering. She did state however, she would still pass my information on to the hiring manager and would get back to me either way. This interview took about 15 minutes. About a week later I got a phone call to setup an in person interview. This interview took place 2 days later. Once again this was a standard interview, questions about how would you handle this situation, questions about your background, attendance, adherence to the schedule etc. This interview took about 45 minutes. I did not bring my cellphone with me, so I was not sure if the interview started on time or early as they request your arrive 15 minutes before the interview starts. I heard back 2 days later that i was not offered the position.

      Interview questions [5]

      Question 1

      How would you handle a customer that you were unable to refund fees for?
      1 Answer

      Question 2

      Tell me about a time that you had to deal with a coworker that wasn't doing their part
      1 Answer

      Question 3

      Tell me about a time you had an irate customer, what was the situation, how you handled it, and what was the result
      Answer question

      Question 4

      Tell me about a time you had to deal with a difficult coworker
      1 Answer

      Question 5

      Are you able to have a 95% adherence to your schedule, including arriving on time, leaving on time, breaks, etc.
      1 Answer


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      SunTrust interviews FAQs

      • Candidates applying for Specialty Care Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
      • Common stages of the interview process at SunTrust as a Specialty Care Representative according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

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        7. Financial Services Representative(52) ;
        8. Teller II(50) ;
        9. Vice President(42) ;
        10. Teller III(33) ;
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    • Assistant Branch Manager(29) ;
    • Manager(24) ;
    • Personal Banker IV(23) ;
    • Project Manager(22) .
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