I applied online. The process took 1+ week. I interviewed at SunTrust in Feb 2013
Interview
They already have a prepared list of questions. I believe the questions are geared to bring out your personality. Its not about the right or wrong answer. It's about your approach.
Interview questions [1]
Question 1
How comfortable are you dealing with disgruntled customers.
I applied online. The process took 2 weeks. I interviewed at SunTrust (Richmond, VA)
Interview
General questions regarding sales experience and handling of difficult situations with clients. Interviewed with Branch Manager and Teller Coordinator. Total interview time was close to 1 hour. Overall, the interview process was smooth and the Recruiter kept me in the loop throughout the entire process.
I applied online. I interviewed at SunTrust in Dec 2015
Interview
Completed an interview over the phone that lasted roughly 30 minutes. Lots of situational questions. They wanted specific instances, not general answers. The recruiter does the interview, not anyone directly at the branch.
Interview questions [1]
Question 1
Tell me about a time when a current course of action wasn't working and you had to suggest a different way of completing a task and how that turned out.
I applied through an employee referral. I interviewed at SunTrust
Interview
Submit online application, then a phone interview with HR, followed by an interview with area team leads then a final interview with the branch manager, a background check and drug screening are required before the offer is finalized.
Interview questions [1]
Question 1
Describe a time where I went above and beyond to help a client.
Client Service Specialist applicants have rated the interview process at SunTrust with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Specialist roles take an average of 15 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
Common stages of the interview process at SunTrust as a Client Service Specialist according to 10 Glassdoor interviews include:
Background check: 21%
Phone interview: 21%
One on one interview: 21%
Drug test: 18%
Personality test: 8%
Skills test: 8%
Group panel interview: 3%
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