Received phone call from recruiter for an interview, interviewed with manager from a different branch, got a phone call from the same recruiter to talk about compensation and then accepted job.
Interview questions [1]
Question 1
Tell me about a time you dealt with an angry customer..
Ok. Little different but overall ok. Didn’t need to prepare much. Average interview. Job has average stress level. Still employed. Will work here until it’s time to retire. Just come in and be an honest person and the job is yours.
I applied through an employee referral. The process took 4 weeks. I interviewed at SunTrust (Newberry, FL) in Mar 2014
Interview
My credentials were far more than adequate for the position, and I was recruited by a friend who felt overwhelmed in her new role as Manager at a SunTrust branch. I am geographically challenged in that I have young children and time sharing issues which mean I am only open to positions in my town. So I agreed to accept this position. I was asked to submit to an online interview/screening process which I did pass, and then had a single in-person interview at the branch.
Interview questions [1]
Question 1
The questions were a lot about customer service, and how committed I would be to help my customers. I was already in a profession that demands a high level of ethics and loyalty to customers. So I felt more than reasonably confident I could handle this.
Teller Lead applicants have rated the interview process at SunTrust with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Teller Lead roles take an average of 26 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
Common stages of the interview process at SunTrust as a Teller Lead according to 4 Glassdoor interviews include:
Background check: 20%
Drug test: 20%
Personality test: 13%
Skills test: 13%
One on one interview: 13%
Presentation: 7%
Group panel interview: 7%
Phone interview: 7%
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