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      Remote Support Specialist Interview

      Jun 16, 2021
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Support.com in Oct 2020

      Interview

      We had a brief introduction to get to break any tension. The interviewer then asked some technical questions along with some conditional related questions. I answered everything to the best of my knowledge and capabilities. At the end, the interviewer explained what the next steps where in case I am considered for a higher level interview. The interviewer was very clear and proficient. I knew what to expect afterwards. It was challenging and a great interview.

      Interview questions [2]

      Question 1

      A. Where do you go to launch an application in macOS?
      1 Answer

      Question 2

      B. What would you do in case you did not know an answer to a clients technical question.
      1 Answer

      Support.com interviews FAQs

      • Remote Support Specialist applicants have rated the interview process at Support.com with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Remote Support Specialist roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Support.com overall takes an average of 12 days.
      • Common stages of the interview process at Support.com as a Remote Support Specialist according to 1 Glassdoor interviews include:

        Drug test:  33%

        Presentation:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Remote Support Tech RST(175) ;
        2. Remote Services Technician(135) ;
        3. Personal Technology Expert(90) ;
        4. Solutions Engineer(47) ;
        5. Customer Service Representative(34) ;
        6. RST(26) ;
        7. Remote Service Technician(24) ;
        8. PTE(22) ;
        9. Technical Support(18) ;
        10. Supervisor(13) ;
        11. Customer Service Representative (CSR)(11) ;
        12. Tech Support(11) ;
        13. Technical Support Representative(10) ;
        14. Technician(10) ;
        15. Remote Support Technician(9) .


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