I applied through an employee referral. The process took 3 weeks. I interviewed at SurveyMonkey (Ottawa, ON) in Dec 2018
Interview
Three rounds, including one recruiter call. First two were high level, on-site was in depth. Lots of focus on process, customer engagement, relationship with accounts, and so on. Perspectives and ideas about customer success broadly. Presented some scenario and how you would address them.
Interview questions [1]
Question 1
Asking about the customer lifecycle, experience, role, what prior role was etc.
An HR screen, a meeting with the hiring manager, meeting with a member from the team, a meeting with another manager, and last meeting was a panel or mock meeting ABR/QBR
Interview questions [1]
Question 1
Tell me an example of how you managed to retain a client that was about to churn.
I applied online. I interviewed at SurveyMonkey in May 2022
Interview
Interview process was quick and professional. All the members I spoke to were friendly and welcoming throughout the entire experience. They took the time to know you and understand your individual background and situation.
Interview questions [1]
Question 1
What motivates you?
How do you prioritize tasks?
How do you handle a difficult customer?
Give an example of a time you failed to meet a deadline.
The process took 4 weeks. I interviewed at SurveyMonkey
Interview
Unprofessional from start to finish.
The recruiter and hiring manager seemed to not like communicating with each other, leading to an uncertain and drawn-out process.
During the team interview panel, one of the CSMs was obviously disengaged and not paying attention to my answers. He seemed to have made up his mind before joining the Zoom.
Customer Success Manager applicants have rated the interview process at SurveyMonkey with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 24 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at SurveyMonkey overall takes an average of 24 days.
Common stages of the interview process at SurveyMonkey as a Customer Success Manager according to 5 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 31%
Group panel interview: 15%
Presentation: 8%
Other: 8%
Skills test: 8%
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