I applied online. I interviewed at T-Mobile (Chattanooga, TN) in Feb 2022
Interview
Group hype session about how great it is to work there and possibilities for perks, a tour of the call floor, a couple current employees told us what they liked about their jobs, finished up by a panel interview of what seemed to be the meanest people they had in the building. The tone shift was shocking.
Interview questions [1]
Question 1
What is one example of a time when you had to think on your feet to solve an unexpected problem?
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
Customer Service Representative applicants have rated the interview process at T-Mobile with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 244 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Customer Service Representative according to 244 Glassdoor interviews include:
One on one interview: 17%
Phone interview: 16%
Background check: 16%
Skills test: 16%
Personality test: 10%
IQ intelligence test: 6%
Drug test: 6%
Group panel interview: 6%
Presentation: 5%
Other: 1%
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