T-Mobile Customer Service Representative applicants have rated the interview process at T-Mobile with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for T-Mobile Customer Service Representative roles take an average of 10 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a T-Mobile Customer Service Representative according to 5 Glassdoor interviews include:
Skills test: 29%
Group panel interview: 21%
Background check: 14%
Phone interview: 14%
Personality test: 7%
One on one interview: 7%
Presentation: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at T-Mobile (Mission, TX) in Jan 2012
Interview
There was 3 managers conducting the interview. I believe it was the HR manager and 2 actual Customer Service managers. You go into a room and they ask you multiple questions while reviewing your resume.
Interview questions [1]
Question 1
In your past job, how did you handle an angry customer?
I applied online. The process took 4 weeks. I interviewed at T-Mobile (New York, NY) in Apr 2019
Interview
Communication to use the anything anything anything anytime will be happened to send SMS to one place to another place using the communication used to communication and if phone number is used to one person to another person contact it means also communication
Interview questions [1]
Question 1
IAM was finish 11 standard you have any job in your company
I applied online. The process took 1+ week. I interviewed at T-Mobile (Birmingham, AL) in Jan 2016
Interview
I applied online for the CS position in financial services, was asked to take a skills test. Passed the assessment, then asked to interview through hire vue. I completed some written and recorded some answers with my webcam. Now I'm still waiting to hear a response. Its been one week.
I applied online. The process took 4 days. I interviewed at T-Mobile (Corona, CA)
Interview
Applied and in a week received a call back for an interview at another location.
The worst aspect about this interview was one of the managers. She was on her cell phone the whole time & barely acknowledged that I was present. Very unprofessional in my opinion.
Interview questions [1]
Question 1
How do you learn about new phones/troubleshooting, etc?