Csr1 applicants have rated the interview process at T-Mobile with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Csr1 roles take an average of 14 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Csr1 according to 8 Glassdoor interviews include:
One on one interview: 26%
Background check: 22%
Phone interview: 15%
Skills test: 11%
Personality test: 11%
Group panel interview: 4%
IQ intelligence test: 4%
Drug test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 weeks. I interviewed at T-Mobile (Charleston, SC) in Apr 2013
Interview
The Interview process varies the day that I went they were doing 100's of interviews that day and I had to wait for hours. They asked questions but it was really more of a nice conversation. They seem to want to really get to know you. At T-Mobile they invest in teaching you but you can't teach having a good personality. The most important thing is to be nice and kind
Interview questions [1]
Question 1
Give one situation where you had to give someone bad news and how did you do it?
I applied online. I interviewed at T-Mobile (Bellingham, WA) in Sep 2016
Interview
I had an online simulation of their computer systems, and after getting a satisfactory score on that I had a 20 minute phone interview. They then scheduled an in person interview, and since they start classes at the beginning of each month, I started the next month.
I applied online. The process took 5 days. I interviewed at T-Mobile (Chula Vista, CA) in Mar 2015
Interview
I applied 2 days later they called me we did a quick phone interview I went in for a one-on-one interview was a very easy process. The people I interviewed with was very pleasant this site was amazing I think I will be very happy working with T-Mobile
Interview questions [1]
Question 1
Name a time you were able to go out of your way to help a customer
I applied online. The process took 3 weeks. I interviewed at T-Mobile (Charleston, SC) in May 2014
Interview
I applied online and given a phone interview. After phone interview I toured the site and signed up for my in person interview. I was interviewed in person by two individuals and I was given a call within the next few days and offered the job.
Interview questions [1]
Question 1
Discuss a time you had to deal with an irate customer?