I applied online. The process took 3 weeks. I interviewed at T-Mobile (Richmond, VA)
Interview
The interview process was very interesting and none like I have done before. After they receive your application, they send you an email for you to do the digital interview. The digital interview was fairly easy to navigate through and they asked situation based questions. Soon after, if chosen they invite you to an open house session where you go to learn more about the position and the culture of the company. About a week or so afterwards, you have the one on one interview.
Interview questions [1]
Question 1
Describe a time where a new rule/policy was implemented that you did not necessarily agree with, and how you handled it.
I applied online. The process took 2 months. I interviewed at T-Mobile (Charleston, SC)
Interview
Video interview. basic interview. Day in the life tour. Second interview, background check and then offer letter. It was an interesting process, it took quite long though, so just be prepared with that. They are however diligent in letting you know the time frame it is for each process. The day in the life tour was very informative
Interview questions [1]
Question 1
Describe a time where you had to prioritize work and Home, work and school, or work and both. How did you prioritize to meet goals?
I applied online. The process took 2 months. I interviewed at T-Mobile in Oct 2017
Interview
The process took about 2 weeks. Everything is online including the first interview. . The second is face to face. . To let you know the questions are more behavior based.
Customer Service Expert applicants have rated the interview process at T-Mobile with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Expert roles take an average of 39 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Customer Service Expert according to 4 Glassdoor interviews include:
One on one interview: 25%
Drug test: 19%
Other: 13%
Presentation: 13%
Background check: 6%
IQ intelligence test: 6%
Phone interview: 6%
Personality test: 6%
Skills test: 6%
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