The process took 1+ week. I interviewed at T-Mobile (Philadelphia, PA) in Feb 2019
Interview
I applied February 1st, was called in for an interview February 4th and had my first interview the following day. Overall interview was brief but informative. Standard retail questions; giving examples of situations you’ve experienced, asking how you feel about consecutive criticism, and taking on other task outside of your job title. Typical job interviews questions.
For my second interview it was held over the phone by the district manager. This happened today Feb 8th Follow up questions from the first interview but gearing more close to sales experiences. I was asked to describe unique sales tactics I had came with to help a sale and to share its outcome. Lastly you’re asked why do you want to work for the company.
After the interview concluded the store manager called me after a few hours with a job offer.
If you have any retail experience, the questions will be easy and quick. If you don’t, I suggest a better research on retail based interviewing questions.
It went pretty simple met with two managers and had to answer a couple questions about past sales experiences and after that it wasn’t that bad. But I didn’t end up feeling that good after the interview but I got the job.
They didn't specify what they wanted, claiming a flexible schedule and really emphasizing hiring women, and the whole point is not to check all the boxes. I only asked for Sundays off, and they said they specifically needed me for those days. However, there was no indication in the application that they would specify this; otherwise, I wouldn't have applied. So, needless to say, I didn't get the job because I wasn't willing to compromise. I mean, if none of that matters to you, then I'm sure you can get the job.
I applied online. The process took 5 days. I interviewed at T-Mobile in Jun 2025
Interview
They have a packet of 6-8 behavioral and situational questions
Script style (they cannot help with questions, only repeat the question if asked)
Panel style with 3 managers
They really care about your ability to meet sales goals and what your plan is to meet those goals
Interview questions [1]
Question 1
What would your motivation be everyday to show up and do your best work?
Retail Sales Associate applicants have rated the interview process at T-Mobile with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 19 days to get hired, when considering 395 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Retail Sales Associate according to 395 Glassdoor interviews include:
One on one interview: 23%
Background check: 20%
Skills test: 13%
Personality test: 12%
Phone interview: 11%
Group panel interview: 9%
Drug test: 6%
IQ intelligence test: 3%
Presentation: 3%
Other: 1%
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