Mobile Expert applicants have rated the interview process at T-Mobile with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Mobile Expert roles take an average of 17 days to get hired, when considering 154 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Mobile Expert according to 154 Glassdoor interviews include:
One on one interview: 18%
Background check: 15%
Skills test: 13%
Drug test: 11%
Phone interview: 11%
Personality test: 11%
Group panel interview: 9%
Presentation: 6%
IQ intelligence test: 6%
Other: 0%
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I applied online. The process took 1 week. I interviewed at T-Mobile (Chicago, IL) in Oct 2017
Interview
The first step was a phone interview where it is basically just brief introduction of yourself and the hiring manager talks more of what the position entails. Then if they like you they will schedule a face to face with the hiring manager.
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services