I applied online. The process took 1 week. I interviewed at T-Mobile (Tampa, FL) in Aug 2012
Interview
Online assessment was conducted first to match your skill sets.Initial interview was done over the phone, followed by a in person interview with two coaches, pretty general in nature, they use the SAR format Situation Action Results.
Interview questions [1]
Question 1
How would do you feel about asking a customer for a full amount due after they have stated that they cannot afford to pay.