I applied through a recruiter. The process took 3 weeks. I interviewed at T-Mobile (Cleveland, OH) in Jan 2020
Interview
It was average. I talked to a recruiter then to store manager then the district manager. Was offered the job on a promise from the dm to promote me to a assistant store manager after he cleaned house. However Ive been here two years and have had 4 dm in that time frame unfortunately non have the same vision. So I'm forced to work inside a dying mall. If I'd have known this I'd have stayed at old job.
Interview questions [1]
Question 1
Tell me about a time you over came adversity in your life
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services