I applied through an employee referral. The process took 4 weeks. I interviewed at T-Mobile (Danbury, CT) in Aug 2019
Interview
Aptitude test, to get a first interview with Store manager, then interview with another store manager and finally interview with Regional Manager. Interviews didn't get harder. They were open and very transparent with questions.
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services