T. Rowe Price Personal Services Client Manager interview questions

T. Rowe Price hires internally for most of their positions. I started in the Retail Investment Services group and then was asked to apply for the Personal Services group (High Dollar Value). Interview process is pretty straight-forward behavioral questions. "Tell me about a time when..." This department focuses on service excellence and sales, so the questions center around times that you provided particularly good service or when you were able to uncover an 'unstated need' AKA sales opportunity and help a client there.