Customer Experience Associate applicants have rated the interview process at TD with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 69.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 19 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Experience Associate according to 7 Glassdoor interviews include:
One on one interview: 18%
Phone interview: 18%
Drug test: 12%
Group panel interview: 12%
IQ intelligence test: 12%
Presentation: 12%
Background check: 6%
Personality test: 6%
Skills test: 6%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at TD in May 2025
Interview
Two virtual interviews asking behavioural, situational and experience questions. Interviewers were kind and helpful, gave tips after the first round of interviews. Smooth and easy process, felt like a conversation.
Interview questions [1]
Question 1
When was a time you had to learn or teach how to use technology?
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'