I applied online. The process took 4 weeks. I interviewed at TD (Toronto, ON) in May 2016
Interview
interviewed with branch manager, each interview last about 20 mins, be sure to arrive early,bring your resume and cover letter, they will also ask about your schedule, then the online assessment test.
Interview questions [1]
Question 1
why csr
what do you know about retail banking
what do you see yourself in 5 years
how would you deal with customer
what do you know about this job
The process took 1+ week. I interviewed at TD in Aug 2019
Interview
Had an amazing interview. Was loved by the manger here in Brunswick Maine. Received a job offer with a letter welcoming me on the team. HR DENIED my position with no explanation
Not sure why but that was the worst thing a company can do to a person
I applied online. The process took 2 weeks. I interviewed at TD (Princeton, NJ) in Jul 2018
Interview
Simple, they asked you the basic customer service questions where you explain all your instances of good and bad service. Ways you could of improved. Your goals and how long you plan to stay.
Interview questions [1]
Question 1
Ways you dealt with customers?Your customer service role
I applied in-person. The process took 1 week. I interviewed at TD (Metuchen, NJ) in Apr 2018
Interview
It was a quick process. I was reached out by the HR who interviewed me over the phone. 3 days later the manager called me in for an in-person interview. Overall the process took about a week.
Csr1 applicants have rated the interview process at TD with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Csr1 roles take an average of 12 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Csr1 according to 7 Glassdoor interviews include:
One on one interview: 32%
Background check: 16%
Phone interview: 16%
Drug test: 11%
Skills test: 11%
Personality test: 5%
Group panel interview: 5%
Other: 5%
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