Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
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I applied online. The process took 2 weeks. I interviewed at TD (Guelph, ON) in Dec 2013
Interview
Fairly basic and asked about interpersonal skills. Situations with a difficult customer, how do you manage conflicts. The meeting was with the manager and a CSR agent. It was easy going and similar to many other interviews for a CSR role. Be sure to review all the reviews here and make the best of the interview information provided on the internet. Thats how I prepared and felt very confident going into the interview.
Interview questions [1]
Question 1
A good question they asked was how do you sell me this pen?
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.