Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through college or university. The process took 3 weeks. I interviewed at TD (Windsor, ON) in Feb 2016
Interview
I applied through my campus, they came to my university for the first interview. first interview based on generic questions and availability. They asked me to upload my resume and fill questionnaire and confirm with them. after 5 days they sent me a test (Just be yourself). after that they called emailed me for a panel interview followed by a presentation. There were 30 people in the room, they gave us some information and gave us time to prepare for a group presentation. meanwhile they were pullling one person at a time to interview. There were 2 managers, who asked me STAR question.They might push to answer their questions. you cant just say that i never had a problem in my previous job.
Interview questions [1]
Question 1
Why TD ? where do u see yourself in 5 years ? lot of generic questions followed by behavioral question?
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.