I applied online. The process took 2 months. I interviewed at TD (Saint Catharines, ON) in Mar 2017
Interview
A pretty long process. Started with a questionnaire that evaluated your personality with Sales traits. After a couple weeks got an email requesting phone interview. About four weeks later got asked to participate in a group interview over the course of an afternoon. During this time twelve of us were split into groups of 4 where we had to plan a "Connection Day" that centered around promoting a new credit card. While we were planning we would be taken aside by two branch managers where we had individual interviews after everyone had their interviews we then had to present about how we played our day.
Interview questions [1]
Question 1
Pretty standard. Asked questions regarding; dealing with coworkers, applying leadership traits, strengths, time management, 5 year plan etc. All pretty standard stuff.
kind, thoughtful and constantly asks if there are any accommodations necessary for you, additionally they all seem very happy to work and be apart TD which was reasuring. Also the questions they asked were very fair and to be excepted for a job like this
Interview questions [1]
Question 1
tell me about yourself, tell me how you performed legendary service
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
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