Call Center Representative applicants have rated the interview process at TD with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Call Center Representative according to 2 Glassdoor interviews include:
Phone interview: 40%
Drug test: 20%
Presentation: 20%
Skills test: 20%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at TD (Markham, ON) in Nov 2017
Interview
Attended job fair in their Corporate Office in Markham. Submitted CV and waited for my name to be called. Then there was a one to one interview. There were many people there. At least a few hundred. If you have been working in the customer service industry, I think you would ace the interview with them.
Interview questions [2]
Question 1
Tell me about a time that you provided customer service to the client successfully giving the customer satisfaction.
They held an online interview and asked some questions regarding to your previous job role, like what did you do for last job...as well as some behaviour question like tell me about the time that you provided the solution to a customer and they rejected
Interview questions [1]
Question 1
tell me about the time that you provided the solution to a customer and they rejected
I applied online. I interviewed at TD (Mount Laurel, NJ) in Apr 2025
Interview
Applied online then heard back within about a week. Went through the first interview online (Teams/Zoom). I didn't hear back for a week, I sent a follow up email and left a voice message via phone and never heard back, I pretty much got completely ghosted.
Interview questions [1]
Question 1
Tell me about a time you provided great customer service.
I applied through a staffing agency. The process took 3 days. I interviewed at TD (Markham, ON) in Mar 2025
Interview
SELF-INTRO IN 3 MINS, your background and previous experiences regrading customrt survices.
ROLE PLAY with HR; Imitate a real telephone complaint case, test your reaction ability
BASIC QUESTIONS：home location how to commute to company
and also you have to complete a test whhich have to above 78. you have several chances to take the test.