Customer Services Representative applicants have rated the interview process at TD with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Services Representative roles take an average of 10 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Services Representative according to 5 Glassdoor interviews include:
Background check: 31%
One on one interview: 31%
Personality test: 23%
Phone interview: 8%
Drug test: 8%
Here are the most commonly searched roles for interview reports -
I first got in contact with the head recruiter of my region. He then set me up and let me know of an interview I had with a branch manager in one of the locations of my preference. When I went to the interview, I started off with one interviewee. Then a second person came in the room that didn't ask questions but observed my answers and took notes.
Interview questions [1]
Question 1
This isn't a particular question, but in my case I was caught off guard because the manager had not ever seen my resume before, so I had to walk her through it as she was skimming it.
I applied online. The process took 3 weeks. I interviewed at TD (Mississauga, ON) in Aug 2019
Interview
Pretty basic, simple process. Had a phone screening interview, and then was invited to a hiring event where I wasn’t interviewed by 2 managers: one customer service, and one branch manager! They were friendly and kind, and it was an easy and comforting atmosphere.
I applied online. The process took 2 months. I interviewed at TD (Toronto, ON) in Sep 2016
Interview
Apply online and get a phone interview. After the phone interview. I got a group interview and one to one interview. The group interview include a group presentation. After five days I got the call announced me that I did not get an offer.
I applied through an employee referral. I interviewed at TD (Ottawa, ON)
Interview
Phone interview with a recruiter, next an in person interview at the branch the recruiter sends your resume to. Lastly, meet with the branch manager, it is ultimately his decision if you're hired.
Interview questions [1]
Question 1
Basic behavioural and situational questions.
Why TD? Tell us about yourself. How did you deal with a difficult customer?
Sell me this pen or sell a credit card to a customer.