I applied in-person. The process took 2 weeks. I interviewed at TD in Jan 2014
Interview
First contact was made with the manager of customer service, who I gave my resume to. I received a call back about two weeks later from the same lady asking me to come in for the interview. Upon arriving at the interview many people form the branch introduced themselves to me and made me feel very welcomed, asking me about myself and also answering any questions I may have had. The interview was very professional, with a line of questions pertaining to myself, my experiences, and of course what I can provide for the team. After the interview I received a call back one week later saying I got the job and ever since then I have been working with a young group of energetic peers looking to make a difference.
Interview questions [1]
Question 1
The question was: What defines a legendary customer experience to you?
kind, thoughtful and constantly asks if there are any accommodations necessary for you, additionally they all seem very happy to work and be apart TD which was reasuring. Also the questions they asked were very fair and to be excepted for a job like this
Interview questions [1]
Question 1
tell me about yourself, tell me how you performed legendary service
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
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