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TD interviews FAQs
Customer Service Representative Td Canada Trust applicants have rated the interview process at TD with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative Td Canada Trust roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative Td Canada Trust according to 2 Glassdoor interviews include:
Group panel interview: 29%
Personality test: 14%
One on one interview: 14%
Presentation: 14%
Background check: 14%
Phone interview: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at TD in Dec 2014
Interview
The hiring and interview process with TD is pretty straight forward. You go through 3 stages, phone call interview, interview with MCR at Bank, then interview with branch manager. Most question are behavioural, some situational questions. The banks more gauge how you are as a person, are you approachable? likeable? good CS skills. The ONE thing you must know, in order to get into banks, for the most part, you have to know someone to get you in. A lot of the new hires or previous people I spoke with all knew someone who had gotten them into the position. Connections are the real deal. Not to say a person cannot get in otherwise, but it does make things significantly easier.
I applied online. The process took 1 week. I interviewed at TD (Markham, ON) in Jan 2022
Interview
The interview is two parts. Phone and face to face video interview. The two interview was the almost the same so I don’t think it’s necessary but the managers and hr member was nice and responsive. They kept asking which branch would I prefer during the phone interview and by the end of the day I was not even interviewing for the branch I applied for. I think both of the interview went well but they did not choose me. Overall, easy interview but I don’t think TD gives enough information on how to become successful. Though they send me a email saying they interviewed a number of candidates for the position and while you offer various skills and experiences for this role, we wish to advise that you have not been selected for this position.
Interview questions [1]
Question 1
Why TD?
Some situational questions and examples from my past experiences
I applied online. The process took 3 weeks. I interviewed at TD (Toronto, ON) in Oct 2014
Interview
1. Apply online
2. Receive a call from HR to do an online-assessment
3. Next day, receive a call to set up a phone interview, 15-25 minutes phone interview
4. A week after, receive a call from a specific branch to do an in-person interview. (1 or 2 interviews, depends on different branches)
5. Next day, HR called me with an offer
6. Background and criminal check which takes 10 business days.
- Whole process took 3 weeks, could be longer.
Interview questions [1]
Question 1
-Self introduction
-Why TD
-Career plan in 5 years
-Some behaviors questions, you give examples based on your sales and customer service experience