I applied through an employee referral. The process took 3 days. I interviewed at TD (Philadelphia, PA) in May 2013
Interview
I went in as a customer to clear up my online access and had a very nice conversation with an FSR about various banking and personal topics. I asked if they were looking for help and he said yes. I received a call from the manager the next day. My interview was very conversational and pleasant. We talked about our backgrounds in banking, sales, personal interests and hobbies, schedule, family life, etc. I applied directly from the manager's computer right in the store, and was hired on the spot, pending background checks. i spent about an hour and a half in her office, and dropped off my resume later in the day. She introduced me to the assistant manager, and invited me to call back to schedule a conference call with HR. I did have a strong banking, mortgage and sales background so the job was a perfect fit. Within a few days I received a call from the recruiter who made the official offer with salary which was higher than i indicated on the application.
Interview questions [1]
Question 1
Do you have any sales experience? Are you able to work nights and weekends? She asked about previous jobs I had also.
kind, thoughtful and constantly asks if there are any accommodations necessary for you, additionally they all seem very happy to work and be apart TD which was reasuring. Also the questions they asked were very fair and to be excepted for a job like this
Interview questions [1]
Question 1
tell me about yourself, tell me how you performed legendary service
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -