Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at TD (London, ON) in May 2015
Interview
applied during a hiring event. Received an email a few days later to complete an online test. I didn't "pass" the test and I don't know the reason behind it. I completed the online test to my best ability and honestly do not know why they rejected the result. A branch manager even recommended me, but seems like the HR department doesn't like me for some reason. Anyhow, I find the system to be rather subjective, since all they based on is your ability to score on the test, rather than your actual performance. Otherwise, the process was okay. I did received a bonus "interview" with a manager but again HR makes the final decision so no luck for me.
Interview questions [1]
Question 1
How would you deal with customers?
Tell me about yourself
Why you
Why TD
Why this position
Etc...( A lot of questions, took over 45mins )
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.