I applied online. The process took 4 weeks. I interviewed at TD (Markham, ON) in Dec 2023
Interview
1. Telephone interview
2. 45-minute behavioral question interview (virtual)
3. Call you after like a month to confirm the interview
4. Training for 3 months with compliance tests
5. Become a tenure agent afterwards
Interview questions [1]
Question 1
What skill set that matches the job role of a contact center specialist?