I applied online. The process took 4 days. I interviewed at TD (Brantford, ON) in Dec 2023
Interview
On call interview she asked behavioural questions and what does company do?
What was my previous experience? How to handle difficult situations with difficult client?
What I will do when I get to much work and pressure?
Interview questions [1]
Question 1
What was my previous experience? How to handle difficult situations with difficult client?
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
Customer Experience Associate applicants have rated the interview process at TD with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 19 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Experience Associate according to 7 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 18%
IQ intelligence test: 12%
Drug test: 12%
Group panel interview: 12%
Presentation: 12%
Skills test: 6%
Personality test: 6%
Background check: 6%
Here are the most commonly searched roles for interview reports -