I applied online. I interviewed at TD (Markham, ON) in May 2024
Interview
It was simple. The interview process was not long. Once you submit your application and if it get shortlisted they schedule interview, which was in person. Interview lasts for around 30 minutes where they ask you pretty basic questions.
Interview questions [1]
Question 1
1)Tell me something about yourself
2)why TD
3)Tell me about a time when you provide legendary customer service ?
Also some basic questions from your resume so make sure you know what you put in your resume like how you achieve targets in your previous role?
I applied online. I interviewed at TD (Toronto, ON) in Apr 2022
Interview
Basic questions, strengths and weakness provided scenarios. You need to reread the job description and find experience TD Bank is looking for. Next, match the experience you have with the experience mentioned in the job description. Finally, prioritize your experience with what is required for the job and don’t mention unrelated work experience
I applied online. The process took 2 months. I interviewed at TD (Markham, ON) in Feb 2015
Interview
Overall it is 2 months procedure. I applied online. After 2 weeks, I got an email to do an online assessment. Two weeks after assessment, I got another e-mail for phone interview. A week after phone interview, I got in-person interview at TD Contact Centre, Markham. Most of the questions are based on situations.
Interview questions [1]
Question 1
What is exceptional customer service? How would you deal with angry customers?
Call Centre Agent applicants have rated the interview process at TD with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Centre Agent roles take an average of 3 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Call Centre Agent according to 2 Glassdoor interviews include:
Background check: 50%
One on one interview: 50%
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