Customer Service Representative applicants have rated the interview process at TD with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 208 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Representative according to 208 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 21%
Background check: 15%
Personality test: 11%
Group panel interview: 9%
Skills test: 8%
Drug test: 8%
Presentation: 3%
IQ intelligence test: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 weeks. I interviewed at TD (Ottawa, ON) in Dec 2014
Interview
The hiring process is as you would expect for a university student entering the retail world of banking. Hiring managers are VERY focused on how good your sales skills are and then how your personality fits into the company. They start off with "Why TD?" and "Where do you see yourself in 5 years?". You get asked situational and behavioural questions. No matter what you have done, you must be able to demonstrate that you are extroverted and able to sell simple products. TD tries to stay competitive by being sales-focused. It's not for everyone but it's also very thrilling for those who are hungry. You have to demonstrate how much you care about building and maintaining relationships as well.
Interview questions [2]
Question 1
A customer comes in who obviously has had a bad day. The line has been long and your branch is desperately focusing on getting better customer reviews. How do you handle the situation?
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.